I booked a return air ticket for three family members of mine. A change in return flight had to be made. Changing cost: Rs.2,250 – Rs.750 per person. Or about 20% of ticket price. Does it actually cost an airline Rs.750 when a passenger …
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King? No way! Customer’s just a toothless tiger
If you were a CEO of a company, you’ll realize that caring for customers is becoming increasingly expensive. At the same time, pressure to earn more profits continues to soar (have you come across a company that projects a reduction in sales or profit in …
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About plastic smiles, and bottled water
Last week, when I returned from a short, 2-nights-3-days Pondicherry holiday, it struck me we’d used 11 bottles of water! This, despite not consuming any bottled water in the restaurants we ate. I wondered, aloud: “What happens to the plastic bottle after it’s been …
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Are you 36 and still not rich?
Actually, all of us can be rich by 36. All it takes are a few small sacrifices. And strong ambition: To be rich at 36. I learnt this simple lesson from 23-year Kirtana, who joined our team 3 months ago. I only wish I’d deployed …
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Sad, a tree can’t bark
A fully grown tree, once cut, fetches up to Rs.25,000. If all the fully grown trees in the country were to be cut, and sold, we can generate enough money to feed several crore poor households for at least a year. The money generated will …
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The most corrupt of all Indians ride around in auto rickshaws
That corruption in India is rampant, no one will argue. Transparency International’s latest global Corruption Perceptions Index shows India is now more corrupt than it was last year (CWG?), slipping down 3 ranks, from 84 to 87 (China is ranked 78). Tellingly, the report also …
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