Buy customer loyalty. It’s cheaper than you think.

My favorite restaurant serves good food, gives me nice service. Yet, I seem to be preferring its competitor more often. Because it gives better food or service, or it’s closer? No. It offers better deals. Every time I have to shop for clothing, I reach for Shoppers Stop. Not for variety or brands alone. But […]

When advertising is bad for business

Not all advertising helps increase sales. ‘Bad advertising Unsells a product,’ observed David Ogilvy. It erodes brand’s value as well. Not advertising is far safer bet than bad advertising. Why pay to lose sales? If Mr. Modi were to heed this advice, he’d refrain from doing any more election rallies. The more he speaks, the […]

Offers that send customers away!

You walk into Croma to shop. You look around, find what you are looking for. Discuss with sales person. Negotiate price. Then decide to buy. “Sir, we have an offer – you can get 10% off,” the sales person informs you rather gleefully. “Do you have Axis bank credit card?” “No. I have an ICICI […]

Facebook and Fake News

When Facebook shows me advertisements based on my profile, I like it very much. For two reasons: More often than not, these are relevant to me. Based either on my profile (55 years, vacations often, high income, so show him holiday ads), or my recent browsing history (browsing sofas and TV stand, so show him […]

Offer a freebie, or simply kiss!

  Three days before World Cup cricket semi-final, I went to buy a new LCD TV. City: Bangalore. Store: Ezone. I searched, but couldn’t get anything within my budget. So, I hopped over to another shop, a couple of minutes away, in the same lane: Girias. I found the LCD I wanted, and completed the […]

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