Author: Raj Bhatia

The “I love you” strategy

Did you know that more than two-thirds of your customers could leave simply because you didn’t show them you care! Since there is no better or cheaper way to run a business than with loyal customers, here are a few ways to let your customers know that you love them

A tale of three CEOs

You have to learn to delegate. It’s probably the most important thing that you can do for the survival of the company you founded. (Published in Inc. India, July 2010 issue, ) A friend, Inder, and I went to…