62 year-old Sudhir Karnik was admitted to a leading hospital in Delhi early this year. He had suffered a heart attack. The hospital had him operated immediately. Post […]
Business / Management
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Turning 10 the second time
The year I turned 10 was 1972. Speaking from the ramparts of Red Fort, the Indian Prime Minister thundered, “India is stronger today than it was 25 years […]
Business / Marketing
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Offer a freebie, or simply kiss!
Three days before World Cup cricket semi-final, I went to buy a new LCD TV. City: Bangalore. Store: Ezone. I searched, but couldn’t get anything within my […]
Business / Issues / Management / Politics
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3 airline malpractices that government supports
I booked a return air ticket for three family members of mine. A change in return flight had to be made. Changing cost: Rs.2,250 – Rs.750 per […]
Business / CRM
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King? No way! Customer’s just a toothless tiger
If you were a CEO of a company, you’ll realize that caring for customers is becoming increasingly expensive. At the same time, pressure to earn more profits continues […]
Business / Issues / Management / Politics
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Airlines make merry while the Aviation Minister lights lamps!
Before Air Deccan arrived on the scene, changing or canceling an air ticket cost nothing. You only had to visit the airline’s office to get your ticket ‘endorsed’. […]